Top 5 Questions to Ask Your Auto Transport Broker
Do Your Due Diligence
Choosing the right auto transport broker can mean the difference between a smooth experience and a stressful one. Before you book, ask these five essential questions.
1. Are You Licensed and Insured?
This is non-negotiable. Every legitimate auto transport broker must have:
- A USDOT number registered with the Federal Motor Carrier Safety Administration (FMCSA)
- A Motor Carrier (MC) number
- Active broker authority
You can verify any company's credentials on the FMCSA website. At Rastaman Logistics, we're fully licensed under USDOT #4536031 and MC-1799328.
2. What's Included in the Quote?
Beware of hidden fees. A reputable broker will provide a transparent quote that includes:
- Door-to-door pickup and delivery
- Carrier insurance coverage
- Fuel surcharges (if applicable)
- Any terminal fees
Red flag: If a quote seems too good to be true, it probably is. Lowball quotes often lead to last-minute price increases or delays.
3. What Is Your Cancellation Policy?
Life happens. Before booking, understand:
- Is there a deposit? Is it refundable?
- What's the cancellation window?
- Are there penalties for rescheduling?
At Rastaman Logistics, we believe in flexibility and transparency — no hidden cancellation fees.
4. How Do You Vet Your Carriers?
A broker's job is to match you with a reliable, insured carrier. Ask about their vetting process:
- Do they verify carrier insurance and authority?
- Do they check safety ratings and inspection history?
- Do they have a network of trusted, repeat carriers?
We only work with carriers who have active insurance, clean safety records, and positive track records.
5. What Happens If My Vehicle Is Damaged?
Understanding the claims process before you ship gives you peace of mind:
- What insurance coverage does the carrier provide?
- What's the process for filing a damage claim?
- How long does resolution typically take?
Always document your vehicle's condition before pickup with photos. This is your best protection in any dispute.
The Bottom Line
A trustworthy broker will answer these questions openly and confidently. If you get evasive answers or pressure to book immediately, consider it a warning sign.
Ready to work with a broker you can trust? Get a free quote from Rastaman Logistics today.